Customer Care

  • SECTION A: ORDER

  • 1. ONLINE ORDERING PLATFORMS

  • We have separate ordering platforms for bottled water and water dispenser. Unsure how to place your order? View our Online Order Guide.


    Ordering Bottled Water OnlineOrdering Water Dispenser
    ProductsOnline ordering platform for bottled water (19L / 10L / 8L)Online ordering platform for water dispensers and water coolers
    User RequirementsExisting customers who have made previous transactions with usAnyone; new and/ or existing customers
    FunctionsOrder bottled water(s)
    Pay Outstanding Bills
    View Statement of Accounts (SOA)
    View Order History
    Purchase** water dispenser(s)
    View Order History
    Login
    **Important Note: Online ordering platform for water dispensers is for purchase only. Interested to rent our water dispensers? Enquire here.
  • 2. ONLINE ORDERING PLATFORMS REGISTRATION

  • Unsure how to register? View our Online Order Guide.


    Ordering Bottled Water OnlineOrdering Water Dispenser
    Register
  • 3. OFFLINE/ OTHER ORDERING CHANNELS

  • If you are our existing customer, you can easily place an order for Pere Ocean's bottled water (i.e. 19L / 10L / 8L) via the following ordering channels:
    Whatsapp9018-6099 (Message Only)
    Emailorder@pereocean.com
    Call3157-1688
    **Important Note: Follow the ordering format for orders via Whatsapp, Email or Call (refer below) to ensure your order can be processed correctly and quickly.
  • 4. ORDERING FORMAT FOR WHATSAPP, EMAIL OR CALL

  • Want us to process your order quickly and correctly? Help us by following the format below:
    Customer CodeRefer to "Account" at the top right-hand corner of your Delivery Order or Invoice e.g. PU1234
    Cust / Comp Name
    Contact Number & Name
    Delivery Address
    Delivery Date
    Order QuantityMinimum delivery is 4 bottles for 19L / 10L, while 5 cartons for 8L
    Remarks
    **Important Note: Customer will be liable for providing Pere Ocean with full and accurate order information. Pere Ocean is not responsible for any delays in the processing or delivery of orders due to insufficient or inaccurate information provided by customers.
  • 5. AMEND / CANCEL ORDER

  • Orders can be cancelled or amended at least 1 working day ahead of the scheduled Collection / Delivery date. Any requests must be made before 3:00 pm.
  • 6. ORDERING BOTTLED WATER ALA-CARTE VS PACKAGE

  • Unsure of getting our water package? Here is a comparison table between the two types of order:
    Ala-CartePackage
    Postpaid planPrepaid plan
    Low water consumptionHigh water consumption
    Water consumption fluctuatesConsistent and regular water consumption
    No expiry dateCost savings
    Expires within 1 year
  • 7. REFUNDABLE DEPOSIT

  • The listed product price for bottled water dispenser does not include the refundable deposit. An additional $100 required to protect our 19L / 10L bottles from damage, misuse or loss.
  • 8. DISPOSAL OF BOTTLED WATER

  • The 19L/ 10L bottles belong to Pere Ocean and must be returned to us. Only 8L bottles can be disposed of.
  • 9. STANDING ORDER SERVICE

  • Service especially for existing customers, we can arrange to deliver automatically and systematically according to the agreed schedule.

    Simply drop us an email (sorder@pereocean.com) or Whatsapp (9018-6099) to find out more.
  • 10. REGISTER FOR STANDING ORDER

  • Interested to subscribe to our Standing Order service? Fill up the form below. 


    **Important Note:
     Applicable only for existing customers.
  • 11. CHANGE / UPDATE OF PARTICULARS

  • Simply submit your request to change or update the following account information; person-in-charge details, delivery / billing address, company name or contact information. We will update within 1-3 working days.

  • SECTION B: DELIVERY

  • 1. DELIVERY LEAD TIME

  • We will try to deliver within 1-3 working days unless during peak periods or public holidays.

    **Important Note: We do not do any same day delivery.
  • 2. DELIVERY STATUS

  • Simply drop us a Whatsapp message (9018-6099) to check on your delivery status or timing. As our daily schedule varies daily according to customer orders, we can only advise the delivery status or timing on the delivery date itself.
  • 3. NO-DELIVERY LOCATIONS

  • We deliver only to lift accessible locations. We do not deliver to locations with a staircase or no lift access. Alternatively, you can choose to self-collect your item from our office on the next working day.
  • 4. SHIPPING FEE

  • Zero dollars ($0). We do not charge any shipping fees for delivery that meets the minimum delivery requirements (refer below).
  • 5. MINIMUM DELIVERY REQUIREMENTS

  • Minimum delivery is 4 bottles for 19L / 10L, while 5 cartons for 8L.
  • 6. LOGISTIC SERVICE PROVIDER

  • All goods are delivered by our own logistics team.
    Monday to Friday8:30 AM - 4:30 PM
    Saturday8:00 AM - 1:00 PM
    Sunday/
    Public Holidays
    Off
  • 7. CHANGE OF DELIVERY DATE

  • Any request for changes must be made at least 1 working day before the scheduled delivery date to avoid any Cancellation Charges. Advice must be given before 3:00 pm.
  • SECTION C: WARRANTY & TECHNICAL SUPPORT

  • 1. WARRANTY

  • All water dispensers purchased directly from us includes a basic warranty coverage of 1 year. You may request to extend the warranty period. Additional charges will apply.
  • 2. ON-SITE SUPPORT

  • It will depend on the issue on hand. Our customer service staff will first guide customers with self-help steps. If the problem persists, we will arrange for a technician to go down to your premises. The earliest schedule would be the next working day. Additional charges may apply.
  • 3. TROUBLESHOOTING GUIDES & VIDEOS

  • In order to assist you quickly, we have prepared instructions to common issues for customers to follow.
  • 4. TECHNICAL SUPPORT

  • Simply send us a picture of your issue via Whatsapp (9018-1636) or email (service@pereocean.com).

  • SECTION D: MAINTAINING HYGIENE & CLEANLINESS OF DISPENSER

  • 1. CLEANING FREQUENCY

  • It depends on the number of users and the location of your water dispenser. For many users, it is highly encouraged to clean your dispenser daily. For a few users, you may choose to clean your dispenser weekly. For any spillage, it is advisable to clean immediately, especially for sweet beverages. You may refer to our cleaning instructions on how to clean a dispenser.
  • 2. GENERAL SERVICING

  • It is a service provided by us for any customers that are using our water dispenser upon their request. General Servicing is the thorough cleaning of water dispensers internally and externally done by a technically trained staff. Additional charges may apply after warranty period ends.
  • 3. REQUEST FOR GENERAL SERVICING

  • Simply send your request to us via Whatsapp (9018-1636) or email (service@pereocean.com). Our customer service staff will contact you to make the necessary arrangements.
  • 4. AVOIDING CONTAMINATION OF GALLON BOTTLED WATER 

  • The bottles are only for Pere Ocean's mineral or distilled water. As the bottles are recycled, we hope for your kind cooperation to not put in any other liquid in the bottles.
  • 5. PROPER STORAGE OF GALLON BOTTLED WATER

  • It is highly recommended to store your bottles indoor and away from direct sunlight. Do not place the bottles in a warm location.

  • SECTION E: FILTERS & FILTER CHANGE

  • 1. WATER FILTRATION SYSTEM

  • Bottled water dispenser does not require the use of filters as the water in the bottle has already gone through multiple stages of filtration during production and fit for consumption. Only direct piping water dispenser or water cooler has water filters.
  • 2. FILTER CHANGE

  • Bottled water dispenser does not have any filtration system, therefore there is no need to change filters. Only direct piping water dispenser or water cooler requires a filter change.
  • 3. WHO CAN DO FILTER CHANGE

  • It is recommended for a technically trained staff to replace the filters. When it is due for a filter change, we will contact you to schedule our technician to go down to your premises. Alternatively, you may send us your request via Whatsapp (9018-1636) or email (service@pereocean.com).
  • 4. FREQUENCY OF FILTER CHANGE

  • How often do I need to change my filters? It is highly encouraged to change the filter frequently when there is a high usage to maintain the quality of water dispensed from the direct piping water dispenser or water cooler. The minimum is 2 times per year. It also depends on the model of the dispenser.

  • SECTION F: GALLON BOTTLED WATER

  • 1. BOTTLE  COMPATIBILITY GUIDE

  • For top load water dispenser, you have a choice of 8L, 10L or 19L bottles. Advisable to use only 19L bottles for bottom load water dispenser.
  • 2. EXPIRATION

  • Our bottled water has a 2 years lifetime after the production date.
  • SECTION G: INVOICING & OUTSTANDING BILLS

  • 1. INVOICING

  • You will receive your invoice according to your billing mode:
         β€’ Periodic Billing: End of the month
         β€’ Normal Billing: Upon delivery or 5 days after delivery
    **Note: You may still receive a copy of your invoice when you have opted for GIRO payment.
  • 2. CHECK OUTSTANDING BILLS ONLINE

  • You may log into our Customer Portal to view your Statement of Accounts and/ or make payment.


    Before you can log into the web portal, kindly ensure that your email address or mobile number is already registered in our system.
  • SECTION H: PAYMENT METHODS

  • YOUR PREFERRED PAYMENT METHOD βœ“βœ“

    ☞ Important Note: Kindly indicate Account Code & Invoice Number for proper accounting purposes.
    Pere Ocean PayNow QR Code

    1A   PayNow via QR Code

    Step 1: Tap on your bank's mobile banking application.
    Step 2: Tap on Scan & Pay.
    Step 3: Scan QR Code.
    Step 4: Log in to bank account with your User ID and PIN. Tap Login.
    Step 5: Enter Amount and your Account Code and Invoice Number in the Bill Reference Number. Tap Next.
    Step 6: Review transaction and tap Confirm.
    Step 7: Email a screenshot of completed payment transaction / Remittance Advice to us (payments@pereocean.com).
    ☞ Important Note: Kindly indicate Account Code & Invoice Number for proper accounting purposes.

    1B   PayNow via UEN

    Step 1: Tap on your bank's mobile banking application.
    Step 2: Log in to bank account with your User ID and PIN. Tap Login.
    Step 3: Tap on Make PayNow Transfer.
    Step 4: Under Send Via, select Unique Entity Number (UEN).
    Step 5: Enter 198105332GWIP in the Unique Entity Number and tap Next.
    Step 6: Enter Amount and your Account Code and Invoice Number in the Bill Reference Number. Tap Next.
    Step 7: Review transaction and tap Confirm.
    Step 8: Email a screenshot of completed payment transaction / Remittance Advice to us (payments@pereocean.com).
    ☞ Important Note: Kindly indicate Account Code & Invoice Number for proper accounting purposes.

    OTHER PAYMENT METHODS

    ☞ Important Note: Refer below for our Bank Details:
    Pere Ocean Bank Details

    2   Funds Transfer via FAST / iBanking

    Step 1: Go to your bank's website and click Login.
    Step 2: Log in to bank account with your User ID and PIN. Click Login.
    Step 3: Under Transfer, select To Other Bank Account (FAST).
    Step 4: Log in with iB Secure PIN.
    Step 5: Enter Wanin Industries Pte Ltd in the Recipient's Name.
    Step 6: Under Recipient's Bank, select United Overseas Bank Limited.
    Step 7: Enter 147 300 765 2 in the Recipient's Account.
    Step 8: Enter your name in the My Name.
    Step 9: Under From Account, select your preferred bank account.
    Step 10: Enter Transfer Amount.
    Step 11: Enter Account Code and Invoice Number in the Comments for Recipient / Beneficiary Reference. Click Next.
    Step 12: Review transaction and click Confirm.
    Step 13: Email a screenshot of completed payment transaction / Remittance Advice to us (payments@pereocean.com).
    ☞ Important Note: Kindly indicate Account Code & Invoice Number for proper accounting purposes.

    3   General Interbank Recurring Order (GIRO)

    Step 1: Download Direct Debit Authorisation (DDA) form.
    Step 2: Fill up Part 1: For Applicant's Completion.
    Step 3: Mail the completed form to Pere Ocean.
    Wanin Industries Pte Ltd
    Finance Department 
    58 Senoko Road Singapore 758122

    4   PayPal / Credit Card / Debit Card

    Pere Ocean PayPal Click To Pay
    Step 1: Enter AC Code.
    Step 2: Enter information in the fields wherever applicable.
    Step 3: Enter Name, Email and Mobile for contact purposes.
    Step 4: Enter Invoice No and Amount. Click Add Invoice for multiple invoices.
    Step 5: Verify Total Amount (Auto-Calculated).
    Step 6: Click Submit Payment.
    Step 7: Review total transaction amount.
    Step 8A: Log in with PayPal Account.
    Step 8B: Enter Credit or Debit Card information. Click Pay Now.
    ☞ Important Note: Kindly indicate Account Code & Invoice Number for proper accounting purposes.

    5   Cheque

    Step 1: Cross cheque to Wanin Industries Pte Ltd.
    Step 2: Write Account Code, Invoice Number and Contact Number on the back of the cheque.
    Step 3: Mail the completed cheque to Pere Ocean.
    Step 4: Email a picture of the completed cheque to us (payments@pereocean.com).
    Wanin Industries Pte Ltd
    Finance Department 
    58 Senoko Road Singapore 758122
    ☞ Important Note: Kindly indicate Account Code & Invoice Number for proper accounting purposes.

    6   Cash-on-Delivery

    Step 1: Indicate payment amount on both copies of invoices.
    Step 2: Pass the money to driver.
    Step 3: Driver acknowledge and sign on both copies of invoice.

    CONTACT DETAILS

    Ms. Zun       3157-1643
    Ms. Grace    3157-1651
    payments@pereocean.com