Customer Care

  • 1. Order Water Dispenser, Water Cooler/ Water Purifier Online

    Creating An Account

    Pere Ocean Shop Online Dispenser Step 1
    Step 1
    Select "Dispenser Shop" from the main menu followed by "Register".
     
    Pere Ocean Shop Online Dispenser Step 2
    Step 2
    Fill up your Personal Details & Password. Select "Continue".
     
     
    Pere Ocean Shop Online Dispenser Step 3
    Step 3
    Select "Continue" to complete your registration.
     

    Start Shopping!

    Pere Ocean Shop Online Dispenser Step 4
    Step 4
    Select "Shop" on the main menu. Select preferred water dispenser & select "Add to Cart".
    Pere Ocean Shop Online Dispenser Step 5
    Step 5
    Select "View Cart" & review your order. Select "Checkout"
     
     
    Pere Ocean Shop Online Dispenser Step 6
    Step 6
    Follow the on-screen instructions to complete your transaction.
     

  • 2. Repeat Order Bottled Water


    9018-6099
     
     
     

    order@pereocean.com/ carton@pereocean.com (Custom Label/ Beverages)

    www.pereocean.com
    Login via registered mobile number/ email address

    3157-1688
    Dial "1" to order 8L/10L/19L
    Dial "2" to order carton

    6259-8558
     
     
     

    sorder@pereocean.com
    /carton@pereocean.com (Custom Label/ Beverages)
  • 3. Repeat Order Bottled Water Online

    Login via Registered Email

    Pere Ocean Repeat Bottled Water Order Online via Email Step 1
    Step 1
    Select "Order Water" from the main menu.
     
     
     
    Pere Ocean Repeat Bottled Water Order Online via Email Step 2
    Step 2
    Select "Account Type" followed by "Login Method". Select "Verify User".
     
    Pere Ocean Repeat Bottled Water Order Online via Email Step 3
    Step 3
    Input "Pin Number" that was sent to registered email. Select "Authenticate" 
    Pere Ocean Repeat Bottled Water Order Online via Email Step 4
    Step 4
    Select "Online Order". Identify correct contract & select "Process Order".
    Pere Ocean Repeat Bottled Water Order Online via Email Step 5
    Step 5
    Input Quantity for preferred products. Select "Preferred Date" & "Outlet".
     
    Pere Ocean Repeat Bottled Water Order Online via Email Step 6
    Step 6
    Select "Submit to Confirm" followed by "Finish" to complete your order.
     

    Login via Registered Mobile Number

    Pere Ocean Repeat Bottled Water Order Online via Mobile Number Step 1
    Step 1
    Select "Order Water" from the main menu.
     
     
     
    Pere Ocean Repeat Bottled Water Order Online via Mobile Number Step 2
    Step 2
    Select "Account Type" followed by "Login Method". Select "Verify User".
     
    Pere Ocean Repeat Bottled Water Order Online via Mobile Number Step 3
    Step 3
    Message "Pin Number" on web page to 84929482.
     
     
    Pere Ocean Repeat Bottled Water Order Online via Mobile Number Step 4
    Step 4
    Select "Online Order". Identify correct contract & select "Process Order".
    Pere Ocean Repeat Bottled Water Order Online via Mobile Number Step 5
    Step 5
    Input Quantity for preferred products. Select "Preferred Date" & "Outlet".

    Pere Ocean Repeat Bottled Water Order Online via Mobile Number Step 6
    Step 6
    Select "Submit to Confirm" followed by "Finish" to complete your order.
     

  • 4. Standing Order Service

    check_box Hassle-free ordering

    check_box Fixed delivery schedule (weekly/ alternate week)
    check_box Suitable for high & consistent demand
    Request for Standing Order Service
    message 9018-6099 (WhatsApp Only)
    email sorder@pereocean.com
    call 3157-1625

  • 5. Change/ Cancel an Order

    Inform us atleast 1 working day before scheduled delivery date. Request must be made before 3:00PM.

  • 6. Change/ Update Particulars

    1 to 3 working days for changes to be updated & reflected in the system.

  • 7. Refundable Deposit

    Additional refundable deposit required to protect our 19L/ 10L bottles against damage, misuse/ loss. The listed product price for bottled water dispenser doesn't include the refundable deposit.

  • 8. Ala-Carte vs Water Package

    Consistently high water consumption? Opt for our water package for greater savings.
    Ala-CartePackage
    Postpaid planPrepaid plan
    Low water consumptionHigh water consumption
    Water consumption fluctuatesConsistent & regular water consumption
    No expiry dateCost savings
    Expires within 1 year

  • 9. Operating Hours

    Office

    Mon - Fri: 8.45 AM - 5:45 PM
    Sat, Sun & PH: Off
     

    Logistics

    Mon - Fri: 8:30 AM - 4:30 PM
    Sat: 8:00 AM - 1:00 PM
    Sun & PH: Off

  • 10. Delivery Lead Time

    We will try to deliver within 1-3 working days unless during peak periods/ public holidays. We don't do same day delivery.

  • 11. No-Delivery Locations

    We deliver to locations that don't require walk up/ climb stairs. Alternatively, you may self-collect at our warehouse on the next working day.

  • 12. Delivery Charges

    We don't charge any shipping fees if delivery meets the minimum delivery requirements.
    Minimum Delivery Requirements
    check 10L/ 19L: 4 bottles
    check 8L: 5 cartons
    check 230 ml/ 300 ml/ 500ml/ 550ml/ 1.5L: 15 cartons (Note: Quantity may vary for Custom Labels)
  • 1. Proper Bottled Water Storage

    check Always place the bottles in a sheltered & cool area
     
    clear Avoid prolonged exposure to direct sunlight
    clear Avoid placing the bottles near a stove/ hot area

  • 2. Prevent Bottled Water Contamination

    We recyle our 10L & 19L bottles therefore we're against actions that will contaminate our bottles & undermine our water quality.
     
     
    priority_high Do NOT pour soap/ other liquids into the bottle
    priority_high Do NOT throw cigarette butt/ any other rubbish into the bottle

  • 3. Basic Cleaning of Water Dispenser/ Water Purifier

    You can do a simple cleaning whenever there are dust, stains/ spills.

    How Frequent Should You Clean?
    check_circle Many users & dusty environment? Clean daily.
    check_circle Spilled sweet beverages? Clean immediately.

     
    Step 1
    Clean outer surfaces with a soft damp cloth.
     
     
    Step 2
    Wipe dust from the back of the dispenser.
     
     
    Step 3
    Remove the drip tray by pulling it forward. Wipe parts clean with a damp soft cloth.

  • 4. General Servicing

    On top of the simple cleaning that you do on a daily basis, you can also request for general servicing from us whereby we'll collect and/or dismantle your water dispenser to clean the internal as well as the external parts. Advisable to do general servicing minimum once a year.
     
    Servicing Department
    message 9018-1636 (WhatsApp Only)
    email service@pereocean.com
    call 3157-1636

  • 5. Water Filtration System

    Bottled Water Dispenser

    chevron_right Doesn't need any water filtration system to be installed.
    chevron_right Water has undergone multi-stage filtration prior to bottling.

    Direct Piping Water Dispenser

    chevron_right Water filtration system installed (3/4 Stages).
    chevron_right Requires a filter change minimum once a year.

  • 6. Filter Change

    looks_one What Type of Dispenser Requires Filter Change? Only direct piping water dispenser, water purifier & water cooler.
    looks_two Who Can Change the Filter? Recommended to be done by a technically trained staff.
     
    looks_3 How Frequent to Change the Filters? Depends on usage, location & water dispenser model. Minimum once a year.
    looks_4 How to Schedule a Filter Change? Inform us via WhatsApp (9018-1636), email/ call.

  • 7. Warranty

    card_giftcard All water dispensers, water purifiers & water coolers purchased from us includes FREE ONE YEAR warranty.

  • 8. Technical Support

    Step 1
    Send us a picture of the issue via WhatsApp (9018-1636).
    Step 2
    We'll guide you with self-help steps.
     
     
    Step 3
    Technician will go down to your premises if the problem persists.
    On-Site Technicial Support
    priority_high Earliest schedule will be on next working day
    priority_high Additional charges may apply

  • 9. Change/ Replace to a New Bottle

    Top Load/ Floor Standing Bottled Water Dispenser

    Step 1
    Clean bottle cap & neck with a soft damp cloth.
     
    Step 2
    Remove tamper seal on bottle cap. Insert bottle onto the probe.  
    Step 3
    Apply slight pressure until the plug inside the cap dislodges.

    Bottom Load Bottled Water Dispenser

    Step 1
    Clean bottle cap & neck with a soft damp cloth. 
     
    Step 2
    Remove the plastic cap fully. Insert the suction tube into the bottle.
    Step 3
    Slide the new bottle into the bottom compartment.
     

  • 10. Leaking

    Top Load/ Floor Standing Bottled Water Dispenser

    Commonly caused by leaking water bottle & not the water dispenser itself.
    Step 1
    Switch off the power & remove the bottle from the dispenser.
    Note: Do NOT use the same bottle again.

     
     
    Step 2
    Dispense all water from the blue tap & dry up the pointer area using dry cloth/ tissue.
    Note: Label leaking bottle & inform us for bottle replacement.
    Step 3
    Put in a new bottle & wait for 10 minutes before switching on the power.
     
     
     
     
     

    Bottom Load Bottled Water Dispenser

    Includes leaking of direct piping water dispenser, water purifier, water cooler & taps.
    Step 1
    Switch off the power & remove the bottle from the dispenser.
    Note: Switch off the water valve for water coolers & water purifiers.
    Step 2
    Send us a picture of the issue via WhatsApp (9018-1636). We'll contact you to arrange for our technician to go down.
     

  • 11. Water Not Hot / Not Cold

    Step 1
    Check all cables on dispenser are intact & not loose.
    Step 2
    Check power switch on the wall & dispenser are switched on.
    Step 3
    Check that the hot/ cold switch is switched on.

  • 12. Total Dissolved Solids (TDS) & Activated Carbon Filter

    Total dissolved solids (TDS) is a measurement of the total amount of dissolved inorganic compounds in water. It is determined by an instrument that measures the ability of water to conduct electricity. As the concentration of inorganic compounds increases, water becomes a better conductor of electricity. The test does not determine which specific compounds are in the water, only the total concentration. These instruments will typically display the test results as parts per million. It is normal for tap drinking water to contain inorganic compounds. Typically, these would be calcium bicarbonate, magnesium bicarbonate, potassium bicarbonate and other possible compounds. These are beneficial minerals that are commonly found in Natural Mineral Water.
    Only Reverse osmosis and distiller type systems can remove most of the inorganic compounds in water, which reduces the electrical conductivity of the treated water. Adding an ion exchange resin to reduce the inorganic ions in water can also reduce TDS. TDS instruments are very useful to determine if these types of products are performing well.
    Since, activated carbon does not remove most inorganic compounds from water; TDS is not an effective way of measuring the product performance. In fact, carbon adds some trace minerals (inorganic compounds) to the water. As water passes by carbon, trace amounts of some inorganic compounds dissolve in the water. These compounds can be potassium bicarbonate, sodium bicarbonate and calcium carbonate. Therefore, activated carbon can increase a measurement of the TDS. This effect is more pronounced with a new filter. As a filter is used this effect decreases over time as these inorganic mineral materials reduce in amount.
    The reason that activated carbon makes such a great material for water filters is that it is natural and effective at removing many toxins from the water, such as volatile organic compounds and chlorine, without the use of chemicals or stripping the water of beneficial minerals. Organic compounds do not usually change the electrical conductivity of water; therefore, a TDS meter will not be able to measure them, and hence TDS is not an accurate indication of water quality.
  • 1. Check Outstanding Bills Online

    Log-in to our Customer Portal with registered email address/ mobile number.

  • 2. Payment Options

    Pere Ocean Available on PayNow PayNow
    Preferred payment method. Simple & convenient.
    Read More
    Pere Ocean Available on AXS AXS (NEW)
    Now can pay thru AXS Station, e-Station/ m-Station.
    Read More
    Pere Ocean Accepts Bank Transfer Funds Transfer
    Most banks accepted. FAST/ internet banking.
    Read More
    Pere Ocean Accepts GIRO GIRO
    Avoid outstanding bills. Automated Payment.
    Read More
    Pere Ocean Accepts PayPal PayPal
    Credit Card/ Debit Card.
    Read More
     
    Pere Ocean Accepts Cheque & Cash Cheque/
    Cash on Delivery

    Read More
     
     

  • 3. PayNow using QR Code

    Pere Ocean PayNow QR Code Step 1
    Step 1
    Tap "Scan & Pay" & scan our QR Code.
    Pere Ocean PayNow QR Code
    Pere Ocean PayNow QR Code Step 2
    Step 2
    Log in to bank account with your User ID & PIN. Tap "Login".
     
     
     
     
     
    Pere Ocean PayNow QR Code Step 3
    Step 3
    Enter Amount. Enter Account Code & Invoice Number in the Bill Reference Number field. Tap "Pay Now".
     
     
     
    Pere Ocean PayNow QR Code Step 4
    Step 4
    Review transaction & tap "Transfer Now". Screenshot completed transaction & email to us (payments@
    pereocean.com).
     
     



  • 4. PayNow using UEN

    Pere Ocean PayNow UEN Step 1
    Step 1
    Tap "PayNow".
     
     
     
     
     
     
    Pere Ocean PayNow UEN Step 2
    Step 2
    Log in to bank account with your User ID & PIN. Tap "Login".
     
     
     
    Pere Ocean PayNow UEN Step 3
    Step 3
    Select "Unique Entity Number (UEN)". Enter 198105332GWIP & tap "Make A Transfer".
     
    Pere Ocean PayNow UEN Step 4
    Step 4
    Enter Amount. Enter Account Code & Invoice Number in the Bill Reference Number field. Tap "Pay Now".
     
    Pere Ocean PayNow UEN Step 5
    Step 5
    Review transaction & tap "Transfer Now". Screenshot completed transaction & email to us (payments@
    pereocean.com).


  • 5. Payment using AXS m-Station

    Pere Ocean AXS m-Station Step 1
    Step 1
    Select "Pay Others" at the main menu.
     
     
     
     
    Pere Ocean AXS m-Station Step 2
    Step 2
    Select "Home Services".
     
     
     
     
    Pere Ocean AXS m-Station Step 3
    Step 3
    Select "Pere Ocean- Wanin Industries Pte Ltd".
     
     
     
    Pere Ocean AXS m-Station Step 4
    Step 4
    Enter Account Code, Contact Number & Amount. Enter Invoice Number in the Remark field.
     

    Pere Ocean AXS m-Station Step 5
    Step 5
    Review transaction & enter payments@
    pereocean.com
    in the e-receipt field. Tap "Pay Now".
     
    Pere Ocean AXS m-Station Step 6
    Step 6
    Select preferred payment mode & follow the on-screen instructions to complete your transaction.

  • 6. Payment using AXS e-Station

    Pere Ocean AXS e-Station Step 1
    Step 1
    Go to AXS e-station. Select "Pay My Bills Now".

     
    Pere Ocean AXS e-Station Step 2
    Step 2
    Select "Pay Others" followed by "Home Services".
     
     
     
    Pere Ocean AXS e-Station Step 3
    Step 3
    Select "Pere Ocean- Wanin Industries Pte Ltd".
     
     
     
    Pere Ocean AXS e-Station Step 4
    Step 4
    Enter Account Code, Contact Number & Amount. Enter Invoice Number in the Remark field. Press "Continue".
    Pere Ocean AXS e-Station Step 5
    Step 5
    Review transaction & enter payments@
    pereocean.com
    in the e-receipt field. Deactivate pop-up blocker.
    Pere Ocean AXS e-Station Step 6
    Step 6
    Select preferred payment mode & follow the on-screen instructions to complete your transaction.

  • 7. Payment using AXS Station

    Step 1
    Go to an AXS station. Select "Pay Others" on the right panel.
     
     
    Step 2
    Select "Home Services".
     
     
     
     
    Step 3
    Select "Pere Ocean- Wanin Industries Pte Ltd".
     
     
     
    Step 4
    Enter Account Code, Contact Number & Amount. Enter Invoice Number in the Remark field. Press "Continue".
    Step 5
    Review transaction & enter payments@
    pereocean.com
    in the e-receipt field. Deactivate pop-up blocker.
    Step 6
    Select preferred payment mode & follow the on-screen instructions to complete your transaction.

  • 8. Funds Transfer (FAST/ DigiBank)

    Bank Account Details
    Bank Account Name: Wanin Industries Pte Ltd
    Bank Name: United Overseas Bank Limited
    Bank Account Number: 147 300 765 2
    Bank & Bank Code: 7375 047
    Swift Code: UOVBSGSG
    Step 1
    Go to your bank's website & click "Login".
     
     
    Step 2
    Login with your User ID & Pin. Click "Login".
     
     
    Step 3
    Select "To Other Bank Account (FAST)" under Transfer. Log in with iB Secure Pin.
    Step 4
    Enter Wanin Industries Pte Ltd in the Recipient's Name field.
     
    Step 5
    Select "United Overseas Bank Limited" under Recipient's Bank.
     
    Step 6
    Enter 147 300 765 2 in the Recipient's Account field.
     
     
    Step 7
    Enter Account Code in the My Name field.
     
     
     
     
    Step 8
    Select your preferred bank account under From Account.
     
     
     
    Step 9
    Enter Transfer Amount.
     
     
     
     
     
    Step 10
    Enter Invoice Number in the Comments for Recipient/ Beneficiary Reference field. Click "Next".
    Step 11
    Review transaction & click "Confirm". Screenshot completed transaction.
     
     
    Step 12
    Email the screenshot to us (payments@
    pereocean.com).
     
     
     

  • 9. Automated Payment using GIRO

    Step 1
    Download Direct Debit Authorisation Form (DDA).
    Step 2
    Fill up Part 1: For Applicant's Completion.
     
     
    Step 3
    Mail the completed form to Pere Ocean.
     
     
     
    Mailing Address
    Wanin Industries Pte Ltd
    Finance Department
    58 Senoko Road Singapore 758122
     

  • 10. PayPal/ Credit Card/ Debit Card

    Step 1
    Enter Account Code.
      
     
     
    Step 2
    Enter Company Name (if applicable)/
     
     
     
    Step 3
    Enter your Name, Email & Mobile for contact purposes.
     
     
     
    Step 4
    Enter Invoice No & Amount. Click "Add Invoice" for multiple invoices.
     
     
    Step 5
    Verify total amount & click "Submit Payment".
     
     
     
    Step 6
    Select preferred payment mode & follow the on-screen instructions to complete your transaction.

  • 11. Cheque

    Step 1
    Cross cheque to Wanin Industries Pte Ltd.
      
     
    Step 2
    Write Account Code, Invoice Number and Contact Number on the back of the cheque.
    Step 3
    Mail the completed cheque to Pere Ocean.
     
     
    Step 4
    Take a picture of the completed cheque.
     
     
     
    Step 5
    Email the picture to us (payments@
    pereocean.com).
     
     
    Mailing Address
    Wanin Industries Pte Ltd
    Finance Department
    58 Senoko Road Singapore 758122

  • 12. Finance Department Contact Information

    Ms. Zun: 3157-1643
    Ms. Grace: 3157-1651
    Email: payments@pereocean.com