Customer Care

  • 1. Customer Portal

  • A web portal dedicated to our existing customers whereby you could order water, make a payment and view "Statement of Accounts" as well as order history.
  • 2. Register for Customer Portal Account

  • Before you can log into the web portal, kindly ensure that your email address or mobile number is already registered in our system.
  • 3. Ordering Channels

  • To replenish water / for the subsequent order, kindly provide your account code and send to one of the following channels:
    Whatsapp: 9018-6099 (Message Only)
    Email: order@pereocean.com
    Order Water Online:
    Call: 3157-1688
  • 4. Standing Order Service

  • Customers with consistent demand are encouraged to opt for our Standing Order Service whereby we deliver automatically and systematically according to agreed schedule. For any further questions, simply drop us an email (sorder@pereocean.com).
  • 5. Change of Particulars

  • Simply submit your request when there are changes in the following information; person-in-charge, address, company name or contact number. We will update within 1-3 working days.
  • 6. Delivery Lead Time

  • We will try to deliver within 1-3 working days unless during peak periods or public holidays. We do not do any same day delivery.
  • 7. Delivery Status

  • Simply drop us a Whatsapp message (90186099) to check on your delivery status or timing.
  • 8. No-Delivery Locations

  • We deliver only to lift accessible locations. We do not deliver to locations with staircase or no lift access. Alternatively, you can choose to self-collect this item from our office.
  • 9. Shipping Fee

  • Zero dollar ($0). We do not charge any shipping fees for delivery that meets the minimum delivery requirements.
  • 10. Logistic Service Provider

  • All goods are delivered by our own logistics team.
    Monday to Friday 8:30 AM - 4:30 PM
    Saturday 8:00 AM - 1:00 PM
    Off on Sunday & Public Holidays
  • 1. Warranty

  • All water dispensers purchased directly from us includes basic warranty coverage of 1 year. You may request to extend the warranty period. Additional charges will apply.
  • 2. On-Site Support

  • It will depend on the issue on hand. Our customer service staff will first guide customers with self-help steps. If problem persists, we will arrange for a technician to go down to your premises. The earliest schedule would be the next working day. Additional charges may apply.
  • 3. Technical Support

  • Simply send us a picture of your issue via Whatsapp (9018-1636) or email (service@pereocean.com).


We offer various secure payment methods for our existing customer. You can choose to pay via PayNow!, PayPal, credit card, internet banking, GIRO, cheque or cash

  • Check Outstanding Bills

  • You may log into our Customer Portal to view your Statement of Accounts.


    Before you can log into the web portal, kindly ensure that your email address or mobile number is already registered in our system.
  • via PayNow

  • Pere Ocean is now registered with PayNow! With your Bank’s Mobile App (with PayNow Service) you can pay instantly by:

    scanning the QR code printed in our invoices, or
    typing our UEN number 198105332GWIP in the Payee Details field.
    Kindly key in your Pere Ocean account code(s) and invoice number(s) in the Bill Reference Number field so that we are able to reconcile the payments made. Please send the screenshot of the completed transaction via WhatsApp (9018 6099) or email (payments@pereocean.com).
  • PayPal/ Credit Card/ Debit Card

  • We accept bill payments via PayPal using major credit cards and debit cards. Follow the payment instructions to complete the transaction. You may login to your existing PayPal account or pay with a debit or credit card. You will receive an acknowledgement from PayPal in the e-mail address your provided.

    Click To Pay
  • Internet Banking/ GIRO/ FAST

  • Pay your Pere Ocean bills conveniently with you bank’s Internet Banking/ GIRO/ FAST service. Please see below our bank account details:

    Bank Account Name: Wanin Industries Pte Ltd
    Bank Name: United Overseas Bank Limited
    Bank Account Number: 147 300 765 2
    Bank & Branch Code: 7375 047
    Swift Code: UOVBSGSG

    Kindly indicate your e Ocean account code(s) and invoice number(s) in the Bill Reference Number field so that we are able to reconcile the payments made. Please send the Remittance Advice via WhatsApp (9018 6099) or email ( payments@pereocean.com). You may contact Ms. Zun (3157-1643) or Ms. Grace (3157-1651) for other information.

  • Cheque

  • Please cross your cheque and make it payable to β€œWanin Industries Pte Ltd”. Kindly indicate your name, account code(s) and invoice number(s) on the back of the cheque and mail it to us:

    Wanin Industries Pte Ltd
    58 Senoko Road Singapore 758122

  • Cash

  • Our Logistics personnel can accept your cash. Please indicate in the space provided in both copies of the invoice the amount given to our staff. He will then acknowledge and affix his signature to confirm the receipt of the payment.